We offer a 30-day satisfaction guarantee on eligible items. The following outlines the terms and conditions for returns, exchanges, and refunds.
Eligibility
- Request must be made within 30 days of purchase
- Items must be unopened, unused, and in original packaging
- Items returned without approval will not be accepted
Non-Returnable Items
- Used or damaged goods not due to manufacturer fault
- Promotional or discounted items
- Gift cards and store credit
Return Shipping & Fees
- Customers are responsible for return shipping
- A $5 AUD processing fee applies and is non-refundable
How to Start a Return
Email us at joltbuddy@gmail.com with your order number and reason for return. Await approval and return instructions before sending anything back.
Cancellations
- Orders may be cancelled within 5 hours of purchase
- After 5 hours or if already processed, cancellation is not guaranteed
Exchanges
- We offer a one-time free exchange on full-price items
- Once an exchange is processed, the order becomes non-refundable
Damaged or Faulty Goods
- Notify us within 3 days of receiving a defective item
- Include clear photos and order details in your message
EU Customers
EU customers have a 14-day right to cancel under the cooling-off period. Items must be unused and returned in original condition.
Refunds
- If approved, refunds are processed within 3–5 business days to your original payment method
- Processing times may vary by bank
