Frequently Asked Questions (FAQ)
Welcome to the JoltBuddy™ FAQ. We've compiled answers to the most common questions to make your experience as smooth as possible. If you still need help, feel free to contact us at support@joltbuddy.com.
1. Ordering & Payment
What payment methods do you accept?
We accept a variety of secure payment options, including:
Credit & Debit Cards – Visa, MasterCard, American Express, Discover
Digital Payments – PayPal, Apple Pay, Google Pay, Shop Pay
All transactions are securely encrypted for a safe checkout experience.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make changes, please contact us immediately at support@joltbuddy.com. Once your order has shipped, we are unable to modify or cancel it.
Will I be charged sales tax?
Sales tax may apply depending on your location. Any applicable tax will be calculated and shown at checkout.
2. Shipping & Delivery
How long does shipping take?
We aim to get your order to you as quickly as possible.
Here’s what to expect:
Standard Shipping: 5–10 business days
Peak Periods: Up to 15–20 business days
Processing Time: Please allow 1–3 business days before shipment
How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email so you can follow the delivery in real time. If you don’t receive a tracking email within a few days, check your spam folder or contact us.
What if my package is lost or stolen?
If your tracking shows the order as delivered but you haven’t received it, please check with neighbours, building management, or your local post office. If you still cannot locate your package, contact us at support@joltbuddy.com.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you’re not fully satisfied, you can return unopened or unused products within 30 days of receiving your order.
How do I return an item?
To initiate a return:
Email support@joltbuddy.com with your order number and reason for return.
Ship your return to:
JoltBuddy Returns
[Insert return address here]
Once we receive and inspect your item, we will issue your refund or exchange.
Who covers return shipping costs?
Customers are responsible for return shipping unless the item is damaged or faulty. Return shipping fees are non-refundable and may be deducted from your refund if applicable.
How long does it take to receive a refund?
Refunds typically take 5–10 business days to appear on your original payment method after processing. If your refund is delayed, contact your payment provider.
4. Products & Stock Availability
Are your products high quality?
Yes. All JoltBuddy™ products are carefully tested to meet strict quality standards. If you ever experience an issue, contact us and we’ll resolve it.
What if an item is out of stock?
If a product is out of stock, you can sign up for restock alerts on the product page and we’ll notify you when it’s available again.
5. Customer Support
How can I contact JoltBuddy™?
You can reach our support team at:
Email: support@joltbuddy.com
What are your customer support hours?
Our team is available Monday to Friday, 9 AM to 6 PM (AEST). We aim to respond to all inquiries within 24–48 business hours.
Still have questions?
If you couldn’t find the answer you’re looking for, please don’t hesitate to contact us at support@joltbuddy.com. We’re here to help.
